Frequently Asked Questions
Everything you need to know about our curriculums, live sessions, auto-grading, parent monitoring, and accredited track certificates.
Admissions, Enrollment & Packages
How do I enroll in a course or purchase session packages?
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Browse our subjects catalog and select your target course. Click "Enroll Now" and select your preferred payment method (Fawry, Credit Card, Mobile Wallet). A free demo lesson is available for every course.
Are free demo lessons available before purchasing?
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Yes! Every course includes a complete free preview demo lesson so students and parents can evaluate the teaching style and stream quality.
What is the refund and cancellation policy?
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Full refunds can be requested within 7 days of purchase provided no more than 1 live session or assignment has been consumed.
Live Session Streaming & Anti-Piracy Tech
How does the in-system live meeting room operate?
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Students join live classes directly inside their dashboard via embedded Zoom/Jitsi stream frames, featuring dynamic security watermarks to prevent piracy.
What happens if I miss a live stream session?
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All live streams are automatically recorded in Full HD and uploaded to the student portal for unlimited re-watching throughout the semester.
Interactive Assignment Solver & Auto-Grading
How are assignments submitted and evaluated?
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Students use our step-by-step solver interface with auto-saved drafts. Scores are calculated instantly with detailed solution walkthroughs.
What happens if my internet disconnects during a quiz?
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Draft answers are cached locally in your browser memory and synchronized automatically when internet connectivity is restored.
Parent Portal & Real-time Progress Tracking
How do parents monitor real-time student performance?
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Parents link student profiles on the Parent Portal using phone verification to access live attendance logs, homework grades, and absence alerts.
How are notification alerts delivered?
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We send native browser FCM push alerts and real-time dashboard notifications 30 minutes before live streams and 24 hours prior to homework deadlines.
Accreditation & Certificate Verification
Are completion certificates verified and official?
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Yes! Graduates receive encrypted digital certificates featuring QR codes and unique verification IDs for institutional validation.
Still have unanswered questions?
Reach out directly to our academic support staff for one-on-one assistance.